30-Day Return and Refund Policy
You can return any product for a FULL REFUND within 30 days of receiving it.
Just make sure:
- To contact us by email for a RMA (return material authorization) number prior to shipment.
- That all returned merchandise is in its original mint and clean condition. Returns on altered, damaged, dirty, or abused merchandise will not be accepted.
- All returns include the original factory box, original factory packing, with all instruction booklets and paperwork.
- All returns include a copy of the original receipt and instructions regarding your request for a refund. Instructions should include what items on the order are being returned.
- If a product is accepted for return after the expiration of the 30 day return policy, a restocking charge of 20% will apply.
- If your purchase was eligible for Free Shipping, a flat rate shipping cost of $12.50 will be deducted from your credit or refund.
- If a product requires repackaging due to package defacement, missing materials, or missing documentation, a repackaging fee of $25.00 will be incurred per item in addition to any applicable restocking charge.
- Unless the return is a result of our error, actual shipping, packing, and handling charges are not refundable, and purchaser is responsible for all return shipment costs.
- If purchaser has arranged the return shipment with a carrier, any merchandise lost, stolen or damaged in transit, is not the responsibility of EZFloorHeat.com. It is the purchasers responsibility to file a claim with the carrier upon the discovery of the problem.
- Shipments received by ezHeatZone.com without a RMA number will be refused.
- Absolutely no returns will be accepted 90 days after receipt of order.
- RMA numbers issued during the 30 day return period expire 15 days after the date of issue. Please return all materials promptly. Any materials received after the expiration of a RMA will be subject to a restocking charge of 20%.
Ship all returns to:
EZ Floor Heat
916 Joel Cheek Blvd
Franklin, TN 37064
Your satisfaction is important to us, please contact us immediately if you have any questions or concerns regarding this 30-Day Return and Refund Policy.